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Frequently asked questions

We have compiled some of the most common questions we receive on subjects related to sending and receiving money transfers. We also address questions to help you stay safe by understanding phishing and other types of consumer fraud. To view the answers to any of these questions, please select the plus sign, click on the actual question, or choose the expand all link below.If you are not able to find an answer for your specific question, please complete our contact form.

Sending money at an agent location

  • How do I send money from a MoneyGram Agent location?
  • How do I find a MoneyGram agent location?
  • How much does it cost to transfer money with MoneyGram?
  • How much money can I transfer?
  • How can I pay for a money transfer?
  • When will the money be available to my receiver?
  • What are my currency options?
  • Can the person I’m sending money, choose the currency to receive the money transfer?
  • How do I know what currencies are available for payout in the country I am sending to?
  • What should I do if the person to whom I am transferring money is having trouble picking up the transaction?

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Receiving money at an agent location

  • What do I need in order to receive my money transfer?
  • How do I find the nearest MoneyGram agent location?
  • How do I receive a money transfer?
  • When will the money be available for pick up?

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  • What is Phishing?
  • How do I recognize phishing?
  • How Do I Prevent Phishing?
  • What should I do if I may have been a victim of Phishing?

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Consumer fraud awareness

  • I received an email from MoneyGram asking for my financial information. Should I provide it?
  • Who is able to pick up the money I transferred?
  • What can I do if person to whom I sent a money transfer and I are the victims of fraud?
  • Where can I get more information on protecting myself from consumer fraud?

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